JR Medical & Dental (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or receive services from us.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable healthcare confidentiality obligations.

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Who We Are

JR Medical & Dental
Westcliff-on-Sea, Essex, United Kingdom

We are a private medical, dental, surgical, and aesthetic clinic providing healthcare and related services.

For data protection enquiries, please contact:

Email: info@jrmedical.co.uk
Telephone: 01702314497
Postal Address: 42 Highfield Gardens, Westcliff on sea , SS0 0SX

JR Medical & Dental is registered with the Information Commissioner’s Office (ICO).

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Information We Collect

We may collect and process the following categories of personal data:

Personal Information

  • Full name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Emergency contact details

Medical Information

  • Medical history
  • Consultation notes
  • Treatment records
  • Photographs and imaging
  • Medication history
  • GP details
  • Test results and pathology reports

Website & Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Cookies and analytics data
  • Website usage statistics

Marketing Information

  • Preferences regarding marketing communications
  • Enquiries submitted via forms, Facebook, Instagram, WhatsApp, or email
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How We Collect Information

We collect information:

  • Directly from you
  • Through website contact forms
  • During consultations and treatment
  • Through telephone calls and emails
  • Via social media platforms
  • Through cookies and website analytics
  • From referrals or healthcare professionals where appropriate

Telephone calls may be recorded for training, quality assurance, patient safety, and dispute resolution purposes.

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How We Use Your Information

We use your information to:

  • Provide medical, dental, and aesthetic services
  • Arrange appointments and follow-up care
  • Maintain medical records
  • Process payments and invoices
  • Respond to enquiries
  • Improve our services and website
  • Comply with legal and regulatory obligations
  • Send relevant updates or marketing communications where consent has been provided

We only process special category health data where legally permitted under UK GDPR and healthcare regulations.

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Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Provision of healthcare and medical diagnosis
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Sharing Your Information

We may share your information with:

  • Healthcare professionals involved in your care
  • Laboratories and pathology providers
  • Regulatory authorities where legally required
  • Insurance providers where applicable
  • IT and practice management providers
  • Payment processors

We do not sell your personal information to third parties.

All third parties are required to respect the security and confidentiality of your information.

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Data Storage & Security

We take appropriate technical and organisational measures to protect your information, including:

  • Secure clinical software systems
  • Password-protected databases
  • Restricted staff access
  • Encryption and cybersecurity safeguards
  • CCTV and security monitoring where appropriate

Despite our efforts, no online transmission can be guaranteed fully secure.

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Data Retention

We retain medical records in accordance with UK healthcare record retention requirements and regulatory guidance.

We only keep personal information for as long as necessary for:

  • Clinical purposes
  • Legal obligations
  • Regulatory compliance
  • Legitimate business purposes
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Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure where applicable
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent for marketing communications

Medical records may be subject to legal and regulatory retention obligations.

Requests can be made by contacting us using the details above.

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Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can control cookies through your browser settings.

For more information, please see our Cookie Policy.

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Facebook & Meta Advertising

We may use Meta (Facebook and Instagram) advertising tools, including tracking technologies such as the Meta Pixel, to help measure advertising performance and improve our services.

These technologies may collect information regarding website visits and interactions.

You can manage advertising preferences directly through your Facebook or Instagram account settings.

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Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

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Complaints

If you are unhappy with how we process your data, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)

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Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.